Refund policy

Return and Refund Policy

Effective Date: 18 August 2026
Brand: UrbanTrendz™
Legal Entity: Urban Kare Internet Pvt. Ltd

1. General Policy

UrbanTrendz™ is committed to providing high-quality modular kitchens, wardrobes, furniture, built-in appliances, and interior solutions as per the specifications, designs, materials, finishes, and measurements approved by the customer.

Due to the customized, made-to-order, and project-specific nature of our products and services, all sales are final once the product has been delivered and accepted by the customer.

Accordingly, UrbanTrendz™ does not accept returns, exchanges, cancellations, or refund requests after delivery of the product, except where specifically required under applicable law.

2. No Return or Refund After Delivery

Once the product has been delivered to the customer and the delivery/installation process has been completed or accepted, the product cannot be returned or exchanged merely due to a change of mind, change in preference, colour preference, design preference, dimensions, or other reasons not attributable to a manufacturing or service defect.

Refunds will not ordinarily be provided for:

  • Change of mind after order confirmation or delivery.

  • Change in colour, finish, design, layout, or material preference after approval.

  • Incorrect measurements or specifications approved by the customer.

  • Minor variations in colour, texture, grain, or finish that are inherent to the selected material.

  • Products customized or manufactured specifically according to the customer's approved requirements.

  • Any damage caused after delivery due to misuse, negligence, unauthorized modification, shifting, alteration, or third-party work.

3. Warranty and Defect Rectification

Although UrbanTrendz™ does not provide a return or refund facility after delivery, eligible products and services may be covered under the applicable warranty provided by UrbanTrendz™, the manufacturer, or the respective brand/product warranty terms.

If a customer identifies a defect or issue that falls within the applicable warranty, UrbanTrendz™ may, at its discretion and subject to the warranty terms:

  1. Inspect and diagnose the reported issue.

  2. Repair or rectify the defective component or workmanship.

  3. Replace the affected component, wherever applicable.

  4. Coordinate with the respective manufacturer or brand where the issue relates to a third-party product.

  5. Provide an appropriate service solution in accordance with the applicable warranty terms.

Warranty service is intended for rectification of eligible defects and does not constitute a return or refund of the complete product/project.

4. Warranty Exclusions

Warranty coverage may not apply to issues arising from:

  • Normal wear and tear.

  • Improper use, negligence, or lack of reasonable care.

  • Water leakage, excessive moisture, seepage, or plumbing-related issues.

  • Pest/termite infestation where not covered under the applicable product warranty.

  • Damage caused by fire, flood, natural calamity, accidents, or other circumstances beyond reasonable control.

  • Unauthorized repairs, alterations, dismantling, or modifications.

  • Work carried out by third-party contractors or technicians.

  • Damage caused by electrical, plumbing, structural, or civil work performed by others.

  • Physical damage caused after handover or delivery.

  • Use of products contrary to the manufacturer's recommended usage or maintenance instructions.

  • Any product or component whose warranty is specifically governed by the respective manufacturer's warranty terms.

5. Reporting a Warranty Issue

Customers should report any suspected manufacturing defect, installation issue, or workmanship issue to UrbanTrendz™ within a reasonable period after discovering the issue.

The customer may be required to provide:

  • Invoice/order details.

  • Project or installation details.

  • Photographs or videos of the issue.

  • Description of the problem.

  • Any other information reasonably required for inspection.

UrbanTrendz™ may arrange a site inspection before determining whether the reported issue falls within the applicable warranty.

6. Inspection and Warranty Assessment

Submission of a complaint does not automatically mean that the issue is covered under warranty.

UrbanTrendz™ reserves the right to inspect the product/site and determine whether the reported issue is:

  • A manufacturing defect;

  • An installation/workmanship defect;

  • A product-specific warranty issue; or

  • An issue outside the scope of warranty.

The final remedy will be determined according to the applicable warranty terms and the nature of the defect.

7. Third-Party Products

For products supplied by third-party brands, including appliances, hardware, accessories, electrical products, sinks, faucets, surfaces, and other branded components, warranty claims may be governed by the respective manufacturer's warranty policy.

UrbanTrendz™ may assist the customer in coordinating the warranty claim with the relevant manufacturer, wherever applicable. The manufacturer's terms, conditions, exclusions, and service procedures shall apply to such products.

8. Customer Acceptance

At the time of delivery, installation, or handover, the customer is expected to inspect the completed work/product and communicate any visible issue or discrepancy to UrbanTrendz™.

Once the product/project has been delivered and accepted, subsequent concerns will be addressed, wherever applicable, through the applicable warranty and service mechanism rather than through return or refund.

9. Cancellation Before Delivery

Any cancellation request before manufacturing, procurement, or delivery may be considered separately based on the stage of the order and the applicable terms and conditions agreed with the customer.

For customized or made-to-order products, cancellation may not be permitted once manufacturing/procurement has commenced.

Any eligible refund arising from a pre-delivery cancellation will be subject to applicable deductions for design, procurement, manufacturing, logistics, services, taxes, third-party charges, and other committed costs.

10. Amendments to This Policy

UrbanTrendz™ reserves the right to modify or update this Return and Refund Policy from time to time. The applicable policy shall be the policy in effect at the relevant time, subject to applicable law and the terms agreed with the customer.

11. Contact

For warranty or service-related assistance, customers may contact:

UrbanTrendz™
A brand of Urban Kare Internet Pvt. Ltd.

For warranty claims, please refer to your invoice, order confirmation, warranty certificate, or project documentation for the applicable contact details and warranty terms.

Important: This policy should be read together with the customer's quotation, invoice, purchase order, approved BOQ, project terms and conditions, and applicable product/manufacturer warranty documents.