Shipping policy

Shipping & Delivery Policy

Effective Date: 18 August 2026
Brand: UrbanTrendz™
Legal Entity: Urban Kare Internet Pvt. Ltd.

1. Delivery Timeline

UrbanTrendz™ products are generally delivered within 45 days from the date of receipt of 100% payment, subject to final design approval, product specifications, manufacturing requirements, and site readiness.

The 45-day delivery period shall commence only after:

  • 100% payment has been received and confirmed.

  • Final design, measurements, specifications, finishes, and BOQ have been approved.

  • All required customer approvals have been received.

  • The site is ready for delivery/installation, wherever applicable.

2. Shipping and Dispatch

Once the product is ready for dispatch, UrbanTrendz™ will coordinate delivery to the address agreed with the customer.

For customized and made-to-order products, dispatch shall be scheduled only after receipt of 100% payment.

Delivery may be carried out through UrbanTrendz™'s own logistics arrangements or through authorized third-party logistics/service providers.

3. Delivery Address

The customer must provide a complete and accurate delivery address and ensure suitable access to the premises.

Any additional transportation, handling, lifting, crane, special access, or other site-related charges arising due to site conditions may be charged separately where applicable.

4. Site Readiness

The customer is responsible for ensuring that the site is ready to receive the products.

This may include:

  • Clear access to the premises.

  • Adequate space for unloading and storage.

  • Lift/access availability, where required.

  • Completion of necessary civil, electrical, plumbing, flooring, and other supporting work.

  • Availability of the customer or authorized representative for delivery/handover.

Delays caused by an unready site may result in rescheduling of delivery.

5. Delivery Delays

The stated 45-day timeline is an estimated standard delivery period and may be affected by circumstances beyond UrbanTrendz™'s reasonable control, including:

  • Delays in raw materials or components.

  • Manufacturing or supplier delays.

  • Transportation/logistics disruptions.

  • Force majeure events.

  • Changes requested by the customer.

  • Delayed approvals or payments.

  • Site-readiness issues.

  • Government restrictions, natural disasters, strikes, or other unforeseen circumstances.

UrbanTrendz™ will make reasonable efforts to keep the customer informed of material delays.

6. Inspection at Delivery

The customer or an authorized representative should inspect the products at the time of delivery/handover and report any visible damage or discrepancy to UrbanTrendz™ as soon as reasonably possible.

Any manufacturing defect, installation issue, or eligible warranty issue will be handled in accordance with the applicable Warranty Card/Certificate and Warranty Policy.

7. No Return or Refund After Delivery

As UrbanTrendz™ products are primarily customized and made-to-order, products cannot be returned or exchanged after delivery, and payments are not refundable after delivery, except where required under applicable law.

Eligible product defects or workmanship issues will be addressed through the applicable warranty/service process.

8. Third-Party Products

Appliances, hardware, accessories, and other third-party branded products supplied as part of an UrbanTrendz™ order may be subject to the respective manufacturer's delivery, warranty, and service terms.

UrbanTrendz™ may assist the customer in coordinating with the relevant manufacturer where applicable.

9. Contact

For delivery-related queries, customers should refer to their invoice, order confirmation, or project documentation for the applicable UrbanTrendz™ contact details.

UrbanTrendz™
A brand of Urban Kare Internet Pvt. Ltd.