Terms of service

Terms of Service

Effective Date: 18 August 2026
Brand: UrbanTrendz™
Legal Entity: Urban Kare Internet Pvt. Ltd.

1. Scope of Services

UrbanTrendz™ provides customized modular kitchens, wardrobes, furniture, built-in appliances, and related interior products and services. All products and services are provided based on the specifications, measurements, designs, materials, finishes, quantities, and other details approved by the customer.

2. Payment Terms

100% Advance Payment Before Dispatch

For products covered under these Terms of Service, 100% of the applicable order value must be received by UrbanTrendz™ before dispatch of the product from the manufacturing facility, warehouse, or supplier location.

UrbanTrendz™ will not be obligated to dispatch, deliver, or release the product until the full applicable payment has been received and confirmed.

Any additional charges arising after order confirmation, including approved changes, additional items, transportation, installation, site-related requirements, or other agreed services, shall also be payable as communicated by UrbanTrendz™.

3. Order Confirmation

An order shall be considered confirmed only after:

  • The customer has accepted the quotation/order confirmation.

  • Required specifications, designs, measurements, and materials have been approved.

  • The applicable advance/payment has been received.

  • Any required documentation has been completed.

For customized or made-to-order products, production may commence only after the required approvals and payment conditions have been fulfilled.

4. Dispatch and Delivery

Dispatch timelines communicated by UrbanTrendz™ are subject to:

  • Receipt of complete payment.

  • Final approval of designs and specifications.

  • Availability of materials/components.

  • Manufacturing schedules.

  • Site readiness.

  • Transportation and logistical conditions.

  • Circumstances beyond the reasonable control of UrbanTrendz™.

UrbanTrendz™ shall not be responsible for delays caused by customer-related factors, site conditions, force majeure events, or third-party suppliers/manufacturers.

5. Installation and Site Readiness

Where installation is included in the order, the customer shall ensure that the site is reasonably ready for installation, including required civil, electrical, plumbing, flooring, wall, ceiling, access, and other supporting work.

Any additional work required due to site conditions or changes requested by the customer may be charged separately.

6. Warranty and After-Sales Service

UrbanTrendz™ provides warranty/service support in accordance with the warranty card, warranty certificate, invoice, manufacturer warranty, and/or applicable project documentation issued to the customer.

Service requests will be assessed according to the applicable warranty terms.

Where an issue is covered under warranty, UrbanTrendz™ may, as applicable:

  • Repair the affected component.

  • Rectify eligible workmanship or installation issues.

  • Replace the defective component.

  • Coordinate with the relevant manufacturer or brand.

  • Provide another appropriate remedy as specified under the applicable warranty terms.

Warranty service does not constitute a return or refund of the product or project.

7. Warranty Exclusions

Warranty and service support shall be subject to the exclusions and conditions mentioned in the applicable warranty card/certificate.

Generally, warranty may not cover damage or issues arising from:

  • Misuse, negligence, or improper handling.

  • Normal wear and tear.

  • Unauthorized modification, alteration, repair, or dismantling.

  • Third-party work affecting the installed product.

  • Water leakage, seepage, excessive moisture, or plumbing-related issues.

  • Electrical or structural issues not attributable to UrbanTrendz™.

  • Accidental or physical damage after handover.

  • Fire, flood, natural calamity, or other force majeure events.

  • Failure to follow recommended maintenance or usage instructions.

  • Any exclusions specifically mentioned in the applicable manufacturer's warranty.

8. Service Requests

Customers requesting warranty service may be required to provide:

  • Invoice/order number.

  • Warranty card/certificate.

  • Photographs or videos of the issue.

  • Details of the problem.

  • Access to the site/product for inspection, where required.

UrbanTrendz™ reserves the right to inspect the issue before determining whether it qualifies for warranty service.

9. Non-Warranty Services

If an issue is determined to be outside the applicable warranty, UrbanTrendz™ may provide paid service/repair support, subject to availability.

Any applicable inspection, labour, transportation, replacement component, or other service charges shall be communicated to the customer before the work is undertaken, wherever reasonably practicable.

10. No Return or Refund After Delivery

Due to the customized and made-to-order nature of UrbanTrendz™ products, there shall be no return, exchange, or refund after delivery/acceptance of the product, except where required by applicable law or specifically agreed in writing.

Eligible defects shall be handled through the applicable warranty and service process.

11. Customer Responsibility

The customer is responsible for:

  • Providing accurate information and approvals.

  • Reviewing and approving drawings, designs, dimensions, finishes, and specifications.

  • Making payments within the agreed timelines.

  • Providing site access and readiness.

  • Proper use and maintenance of the products.

  • Retaining the invoice and warranty documentation.

12. Changes and Modifications

Any change requested by the customer after final approval may result in additional cost and/or revised delivery timelines.

No modification to the approved order shall be binding unless accepted by UrbanTrendz™ in writing.

13. Limitation of Service

UrbanTrendz™'s service obligations shall be limited to the products and services supplied by UrbanTrendz™ and covered under the applicable warranty or service terms.

Third-party products shall be subject to the respective manufacturer's warranty and service policies.

14. Acceptance of Terms

By placing an order, making payment, approving the design/specifications, or accepting delivery of the product, the customer acknowledges and agrees to these Terms of Service along with the applicable quotation, invoice, BOQ, warranty card/certificate, and other agreed project documentation.

UrbanTrendz™ reserves the right to update these Terms of Service from time to time, subject to applicable law and contractual obligations.